Instant customer tracking software for effective stock and customer monitoring has a nascent but continual demand in India. So far, the majority of the Indian businesses have been doing these chores manually with the exception of big business houses. Now, the rest of the established and emerging businesses are seeking customer tracking software. Looking at the growth in India, one wonders, if sky is the limit.
The businesses are also looking for tools for the resolution of end-users issues, and auto-processing of incoming support requests combined with automated emails or SMS alerts. Various companies are working on customer management system that will provide one touch solution to download purchase order application, develop business details including product identification, product category, payment, stock status in proper manner.
The potential of instant customer tracking software is so great that recently IBM paired up with Polaris Retail Infotech Ltd to launch Intellect Store, the first SOA (Service Oriented Architecture) based retail solution in India. Intellect Store is built on the open-standards-based Java™ Platform, Enterprise Edition and is combined with IBM’s Retail Integration Framework. Read the story by visiting http://www.topnews.in/polaris-software-along-ibm-launches-intellect-store-india-2159758. Intellect Store will help the retailers track both the stock as well as customers at all their stores simultaneously.
The emerging and existing Indian businesses are looking for help to track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. This is time to tap the $7 billion (and growing) retail industry in India. Remember, there are products already in market positioned to take advantage of this opportunity. Some of those products are: actiTIME (http://www.actitime.com/), SupportCenter (http://www.qualityunit.com/supportcenter/), AyaNova (http://www.ayanova.com/) and others. Entrepreneurs understand the dynamism of the industry and do not wait for others in bringing something novel to the market place.
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